Technical Field Operations - Data Intelligence Manager

Summary

Join our Value Engineering team as a self-driven Ops Manager with a focus on Data Intelligence to drive outcomes and exceed expectations.

Responsibilities

• Partner with Value Engineering leadership in setting the vision, planning for, and driving the strategic direction of the organization
• Drive department-wide reporting for measures of success
• Own the reporting and system requirements for internal VE systems
• Report in multiple formats (CRMs, BI tools, and spreadsheets)
• Maintain and report on how VE metrics align with the rest of the business
• Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
• Build reports and dashboards using Sigma, SQL, and other scripting and statistical tools
• Work with and mentor junior analysts on how to use more advanced methods and solve challenges
• Provide insights to help Value Engineering leaders understand user dynamics, user behaviors, and long-term trends
• Identify and measure levers to help move essential metrics and make recommendations
• Deep dive regularly into metrics to identify root cause issues/opportunities and follow through with action-oriented insights
• Report against our goals by identifying essential metrics and building executive-facing dashboards to track progress
• Participate in global and geo sales strategy & planning activities
• Define charter, impact, goals, and milestones with tiger teams on strategic projects
• Build strong, trust-based relationships with leaders of the technical field organization leadership, sales operations, product management and engineering departments
• Partner cross-functionally to maintain/improve the baseline solutions used by SEs globally
• Partner with SE Ops, CS Ops, and PS Ops to integrate or update the customer journey, systems, and other solutions that VE provides to the TFO teams