Technical Operations Manager

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Commercial Technical Operations Manager to ensure optimal performance of distributed solar PV and energy storage assets. You will be the primary technical contact for clients, collaborating with Portfolio Managers and the Commercial Operations Team. Responsibilities include technical expertise and client engagement, operational support and field coordination, and managing the technical aspects of the Commercial BESS program. The ideal candidate possesses 3+ years of hands-on experience as a solar technician or similar role, with at least 2 years in Commercial Solar and 2+ years in client account management or related functions. Omnidian offers a competitive compensation package, including comprehensive benefits, performance bonuses, equity stake, and opportunities for continuous growth. Most roles offer remote work opportunities.

Requirements

• 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
• 2+ yrs working in client account management, field service coordination, or other administrative functions
• Familiarity with energy storage technologies
• Experience with solar monitoring DAS platforms and interpreting system design drawings
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
• Experienced with CRM systems

Responsibilities

• Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
• Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
• Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders
• Investigate issues using site monitoring platforms, and initiate activities to improve asset performance
• Create, manage, and oversee tickets for planned and unplanned service activities
• Coordinate and manage service activities with field service partners
• Support onsite service technicians during service work and check-out calls
• Collaborate with external engineering firms for retrofits, repowering, and redesigns
• Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
• Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
• Participate in initiatives supporting sales and product development

Preferred Qualifications

• 3+ yrs in the solar energy industry in account management, asset management, system design, or field service/maintenance
• Deep technical knowledge of commercial battery energy storage systems
• NABCEP certification(s)
• Experience in Salesforce

Benefits

• Most of our roles offer the opportunity to work remotely
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success