Technical Operations Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Technical Operations Manager. You will lead a team of senior-level staff, ensuring the successful and efficient delivery of Veeva applications. Responsibilities include owning Veeva's production cloud environment, managing system operations, monitoring team performance, fostering collaboration and training, and troubleshooting complex problems. This role requires experience managing enterprise-class applications, a Bachelor's degree in Computer Science or a related field, and 3+ years of management experience in technical and Linux systems operations. Veeva offers a flexible work environment as a Work Anywhere company, supporting both remote and in-office work.

Requirements

• Experience managing and implementing enterprise-class applications and systems
• A Bachelor’s degree in Computer Science or related field
• 3+ years of management experience in Technical and Linux Systems Operations
• Ability to work comfortably in a systems development environment with concurrent tasks and changing priorities/resources is required
• Experience with managing projects involving application evaluation, implementation, and upgrades
• Experience in hiring, supervising, coaching, and performance management required

Responsibilities

• Own Veeva’s production cloud environment and serve as the leader responsible for its overall availability, ensuring customer success for Veeva’s worldwide customer base
• Ensure systems management responsibilities such as monitoring, backup, patching, security, and change control are being performed and align with industry best practices
• Monitor the team’s ticket backlog, follow up with staff on status, and remove obstacles that may be preventing prompt incident resolution
• Motivate and develop team collaboration opportunities and cultivate cross-training of staff for the support of incoming applications
• Work to foster train-the-trainer methods for sharing knowledge with others in the team
• Provide continuing training opportunities to develop experts within the team
• Be a strong verbal and written communicator for documenting new infrastructure and incident Resolution
• Balance workload among team members as per resources available and be able to step in to execute the same work as per need
• Hands-on troubleshooting and solving complex problems as and when required

Preferred Qualifications

• Worked in a Software company and understands the SDLC process
• Knowledge about 24X7 Support Operations
• Strong AWS and MySQL database knowledge
• Network Administration background

Benefits

Work from home or in the office