Technical Product Manager

Summary

Join Smarsh's Cognition team and contribute to the development and delivery of a product roadmap that enhances our customer experience. You will play a key role in defining the product strategy and vision, developing and maintaining roadmaps and features, and collaborating with cross-functional teams. This position requires strong analytical skills, the ability to thrive in a fast-paced environment, and expertise in synthesizing various technologies into high-quality products. You will manage the product backlog, work with engineering teams for delivery, and champion the product strategy with partner teams. Success in this role demands a blend of strategic thinking and meticulous execution.

Requirements

• Product Management experience
• Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience
• Experience building, supporting, and managing products with AI/ML components at enterprise scale
• Experience with AWS’ services, architectures, and pricing models
• Experience working cross functionally (design, engineering, product, support, sales)
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
• Experience working with diverse groups of people to manage and influence change without direct management line authority
• Broad technical breadth and depth, including familiarity with web services, and platform architectures

Responsibilities

• Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers
• Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog
• Create buy-in for the product vision, both internally and with key external partners
• Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application
• Manage and track the creation of all artefacts (wireframes, high-fidelity mock-ups, FAQs, operational cost estimates, etc.) required for the product team to be empowered for delivery
• Develop user experience goals, stories, and requirements that will be used to drive product specifications
• Manage engineering teams to deliver product to market
• Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
• Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action
• Work with team leadership to understand the customer and their needs and concerns, as well as define solutions
• Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery
• Own and run backlog refinement, sprint planning, demos, and retro ceremonies
• Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver
• Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management

Preferred Qualifications

• Experience building API-first services to that are consumed internally and externally by a multitude of customers
• AWS Architecture certifications desired
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired

Benefits

• Competitive salary along with company bonus
• Strong maternity and paternity scheme
• A workplace pension scheme
• Take what you need holiday package
• Private medical insurance
• Dental plan
• Group life assurance
• Group income protection
• Employee assistance programme
• A monthly wellness allowance
• Adoption assistance
• Stock options