Technical Product Manager

Summary

Join Xero's Site Reliability Engineering (SRE) team as a Technical Product Manager for Observability! You will shape the organization's observability strategy, collaborating with SRE and product engineering teams. This role involves identifying monitoring gaps, creating infrastructure improvement roadmaps, and evolving the observability toolchain. The ideal candidate possesses a blend of technical knowledge and product management expertise, with a passion for SRE & DevOps and strong communication skills. You will foster a culture of continuous learning, manage vendor relationships, optimize tool usage, and stay ahead of industry trends. Xero offers a comprehensive benefits package.

Requirements

• Deep understanding of cloud services and modern software development and deployment practices
• Deep understanding of modern observability frameworks (Ex. OpenTelemetry)
• Hands-on experience with observability tools (eg New Relic, Sumo Logic, Prometheus, Grafana, Datadog)
• Experience with log aggregation and analysis tools (Ex. Sumo Logic)
• Excellent communication skills, capable of advocating for product ideas and effectively conveying technical concepts to a varied audience
• Proven experience championing strategic priorities and helping others relate to and align with it. Ideally with the ability to relay several different prioritisation models, and a strong understanding of when to use which and why
• Proven product experience — with an extensive toolbox of modern product discovery practices to draw upon. Proven experience coaching Product Managers
• Proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions
• A solid track record of addressing customer needs. Proven experience connecting teams closer with customers (and not just be a proxy for them)
• Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business

Responsibilities

• Foster a culture of continuous learning and improvement in observability practices across Xero
• Establish and own communication channels, helping teams develop shared mental models about system reliability and performance
• Evaluate and manage relationships with observability tool vendors
• Optimize tool usage by regularly reviewing data to identify areas of high cost or inefficiency, analyzing feature usage to maximize value and minimize unnecessary costs
• Actively study the market landscape to stay ahead of new technologies and industry trends

Preferred Qualifications

• Ideally a background in Site Reliability Engineering or platform engineering
• Knowledge of cutting-edge technologies such as AI/ML in observability, serverless monitoring, and cloud-native approaches is highly valued

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Health insurance
• Life insurance
• Income protection
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development