interface.ai is hiring a
Technical Program Manager

Summary

Join interface.ai as a Technical Program Manager and oversee end-to-end project delivery of virtual assistant solution implementation for multiple customers. Responsible for managing project plans, risk management, change management, quality assurance, communication, issue resolution, team leadership, and customer interaction. Must have technical background with architecture experience.

Requirements

• Responsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timing
• Drive resolution to key decisions and actions needed
• Manage Change Requests that arise during the implementation
• Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions
• Possess strong customer facing skills
• Should have technical background with architecture experience

Responsibilities

• Develop and manage project plans and ensure on-time delivery
• Perform risk management and change management on projects
• Provide day-to-day coordination and quality assurance for projects and tasks
• Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases
• Applies project management methodology, tools, techniques, and terminology
• Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
• Manage project execution from initiation to closure
• Communicates project plan — Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team members
• Monitors and controls project work — Measures project performance using appropriate tools and techniques
• Develops communication plan — develop the communication plan with internally and externally stakeholders
• Oversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project
• Act as mediator between customer stakeholders and team members
• Resolve issues and solve problems throughout project life cycle
• Effectively manage project scope by ensuring any changes to scope are documented and approved
• Track and report on project milestones and provide status reports to customer stakeholders
• Lead, coach, and motivate project team members on a proactive basis