Technical Program Manager

Summary

Join NICE, a global leader in customer experience solutions, as a Technical Program Manager. You will play a crucial role in delivering CXone software features, acting as a Scrum Master to drive and coordinate software development activities. This impactful position requires collaboration with various teams, ensuring projects are on time and within budget while adhering to company standards. You will be responsible for managing the product lifecycle, translating market requirements into actionable work items, and providing timely project updates. The ideal candidate possesses extensive experience in software development, project management, and leadership, along with strong technical and communication skills. NICE offers a dynamic and collaborative work environment with ample opportunities for growth and development.

Requirements

• 4-5+ years working in a key software development life-cycle role
• 4+ years Program, Project, or Product Management experience using formal techniques and principles
• 1+ year of demonstrated success defining and launching products
• 2+ years of demonstrated experience writing software specifications
• 2+ years of project leadership in a cross-functional environment
• Demonstrated progressive work experience in a lead role
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience working with and influencing cross-functional teams without formal authority
• Strong technical background with experience in SaaS, UCaaS and CCaaS related fields
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

Responsibilities

• Direct impact for bringing products and features into production on time and within budget to secure revenue
• Ensure that specifications and projects are in line with company’s Compliance efforts
• Ensure that development is according to the company’s development standards and products produce accurate reporting
• Ensure expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies
• Collaborate with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers
• Execute the product vision through the software development life-cycle to ensure program goals are met
• Interface with teams throughout company to drive, plan, and implement software objectives
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget
• Identify resource conflicts, influence and facilitate course corrections to fulfil key project milestones
• Provide timely project status updates, risks and issues to all stakeholders
• Coordinate Release Management to schedule, communicate and drive releases onto each environment
• Give clear and timely direction for product and project questions
• Coordinate with Solutions Management for product launches and technical documentation
• Be an expert with respect to the product line and usability
• Create and communicate visual layouts and proof-of-concepts
• Maintain and share deep understanding of the product from the end-user perspective
• Research available technologies and capabilities in order to drive the most effective product solutions
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability
• Occasional travel for client-site visits or industry trade shows
• Staff selection, coaching, goals, performance, and evaluations
• Share job knowledge, skills and ideas with other employees
• Follow the company Code of Ethics and CXone policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of CXone

Preferred Qualifications

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modelling diagrams integration testing
• PMP certification
• PRINCE II

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations