Technical Project Manager - Security Services

Summary

Join OpenZeppelin's Project Management Office (PMO) team as a Technical Project Manager to take ownership of the security audit delivery process. You will nurture client relationships, ensure client satisfaction, and exceed client technical needs. This role involves leading client meetings, managing scope, escalating issues, overseeing the delivery process, collaborating with the Security Research team, and monitoring team performance. You will also automate and enhance the delivery process using internal tools. The ideal candidate has 5+ years of experience in a relevant technical role, advanced English skills, technical experience with blockchain technologies, and superb organizational and project management skills. This is a fully remote position with flexible time off and other benefits.

Requirements

• 5+ years of experience in Technical Project Management, Technical Program Management, Technical Account Management, Solutions Architect or similar roles
• An advanced English level and great communication skills (oral and written)
• Technical experience with blockchain technologies, Solidity/Rust, or cybersecurity
• Passion about the blockchain space and decentralization
• You have a technical background and are comfortable with reviewing code at a high-level for estimation purposes and code management tools (GitHub especially)
• Superb organization and project management skills with the ability to work on and manage multiple complex projects with many stakeholders at the same time
• Excellent interpersonal and communication skills and a demonstrated ability to communicate with clients on both technical and non-technical topics
• Advanced knowledge of project management tools and familiar with Notion, Linear and GitHub
• Ability to work collaboratively in a remote, distributed team

Responsibilities

• Own and nurture relationships with OpenZeppelin’s client base
• Respond to inquiries from existing customers, ensuring client retention and satisfaction
• Establish trusted relationships with each client to drive continued value from our products and services
• Ensure that clients' technical needs are met and exceeded
• Follow up on client interactions to identify and develop new business opportunities
• Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process
• Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined
• Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution
• Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing
• Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle
• Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success
• Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows

Preferred Qualifications

• Project management certification (PMP, Scrum Master, etc)
• Advanced knowledge of GitHub
• PMO or other people management experience
• Demonstrated experience working with professional services scheduling software

Benefits

• Company in-person gatherings in different locations around the world 😎
• Fully remote work 🌎
• Flexible time off 🏝
• Paid parental leave 💙
• One time work-from-home equipment stipend of up to $500 USD 🪑
• Medical insurance coverage 🏥
• Learning & Development opportunities 🧠
• Work with a global team in a fast-growing industry 🚀