Technical Project Manager, Site Reliability

Summary

Join ScienceLogic's Site Reliability team as a Project Manager! Coordinate cross-functional teams to deliver customer platforms and related activities. You will manage projects, track customer lifecycle events, work with technical experts, and act as an escalation point. This role requires 1-3 years of project management experience, excellent communication skills, and familiarity with tools like Jira and Salesforce. We offer a remote-first culture, comprehensive benefits, flexible PTO, and opportunities for professional development.

Requirements

• From 1 to 3 years of successful project management or equivalent experience
• Excellent written and verbal communication skills
• Ability to work under pressure and with tight deadlines
• Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams
• Self-motivated and able to work both independently and within a team on multiple engagements/project

Responsibilities

• Assist Site Reliability team in managing and coordinating team projects
• Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments and upgrades
• Work with technical subject matter experts for on-time delivery of customer platforms as per requirements
• Act as an escalation point for the SRE team in India
• Mitigate project risks for timely fulfilment of project deliverables
• Contribute to management of pre-defined checklists /project plans
• Manage team projects and tasks through Salesforce and Jira ticketing system
• Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes
• Optimize performance to spend where you need to and redistribute resources
• Prepare Service usage and error dashboards
• Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed
• Work on special projects as assigned

Preferred Qualifications

• Exposure to Agile project management practices is a plus
• Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable
• PMP or equivalent certification is a plus

Benefits

• A remote-first culture - work from home or come into the office, it's totally up to you
• Comprehensive medical, dental and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more
• The opportunity to learn and develop from some of the best and brightest minds in the industry!