Technical Sales Engineer

Summary

Join OpenFn's growing team as a Technical Sales Engineer, bridging the gap between inbound leads and paying customers. You will guide users through our SaaS workflow automation application, troubleshoot technical challenges, and demonstrate its value. This hands-on role blends technical expertise (REST APIs & Javascript), sales acumen, and excellent communication. Your mission is to help NGOs and government agencies leverage our platform for efficient problem-solving. The position offers flexible hours and a fully remote work environment with team meetups across Europe and Africa. Compensation includes a base salary commensurate with experience and performance-based commission.

Requirements

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering, IT) or equivalent practical experience with REST APIs and Javascript/NodeJs
• Strong technical background, including experience with Javascript, workflow automation, ETL, data integration, REST APIs, databases, and cloud technologies
• Proven experience in a technical sales, sales engineering, customer success, or related role, preferably within the B2B SaaS industry
• Strong technical aptitude and ability to quickly learn and understand complex software applications
• Excellent communication, interpersonal, and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Demonstrated ability to build rapport with customers and establish trusted relationships
• Results-oriented with a strong focus on achieving sales targets and driving customer satisfaction
• Ability to work independently and as part of a team in a fast-paced remote working environment

Responsibilities

• Lead Engagement and Qualification: Proactively connect with inbound leads who have registered for our SaaS application, understanding their needs, use cases, and technical environment
• Workflow Development and Onboarding: Work closely with users to build initial workflows within the application, ensuring they understand its core functionalities and can achieve their desired outcomes
• Technical Troubleshooting and Support: Provide technical assistance to users, diagnosing and resolving issues, and escalating complex problems to the appropriate internal teams
• Value Demonstration and Product Expertise: Effectively showcase the value proposition of our SaaS application through product demonstrations and other interactive sessions. Highlight key features, benefits, and use cases relevant to each user's specific needs
• Trial Conversion: Actively manage the free user lifecycle, proactively engaging with users to ensure they are active on the application and looking for opportunities to convert them into paid subscribers
• Sales Outreach and Lead Generation: Conduct proactive outreach to potential customers, including engagement on community fora, cold calling, and emailing, to generate new leads and expand our customer base
• Product Demonstrations: Deliver compelling and informative product demonstrations to prospective clients (solo or with other members of the leadership & sales teams), showcasing the application's capabilities and addressing their specific requirements
• Feedback Collection and Product Improvement: Gather user feedback and relay it to the product development team to contribute to ongoing product improvements and enhancements
• Sales Reporting and Tracking on Salesforce: Maintain accurate records of all interactions with users, track conversion rates, and provide regular reports on sales activities and progress
• Collaboration: Work closely with sales, marketing, and product teams to ensure a seamless customer experience and achieve company revenue goals

Preferred Qualifications

• Experience within the social impact sector!
• Previous experience in a startup environment
• Experience with CRM software (Salesforce) and other sales tools

Benefits

• Base compensation is commensurate with experience. We also offer performance-based commission
• Flexible working schedule
• We’re fully remote, with team meetups across Europe and Africa (our last two were in Cape Town and Dakar)
• Exposure to hottest industry and technology trends and leading health and humanitarian interventions in the sector
• Opportunity for leadership and advancement. You will be a key contributor to our company’s strategy and direction
• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization