Technical Solutions Consultant

Summary

Join Abridge, a company dedicated to enhancing healthcare understanding through AI, as a Technical Solution Consultant. You will leverage your technical expertise to integrate Abridge's AI-driven solutions within enterprise health systems. This role involves providing technical insights to clients, advising on ethical AI development, customizing technical solutions, and supporting pre-sales activities. You will also collaborate with various teams to stay informed on Abridge's technical advancements and contribute to the ethical, secure, and scalable delivery of their offerings.

Requirements

• 3+ years of experience in a technical consulting, solutions architecture, or sales engineering role within Healthcare SaaS or a related technology field
• Extensive technical expertise in AI pipelines, LLM model maintenance, and cloud architecture, as well as proficiency in networking and server/storage configurations within healthcare settings
• Proven understanding of ethical AI development, governance, and benchmarking, with the ability to advise clients on industry best practices
• Strong capability to build trusted relationships with senior technical leaders within Integrated Delivery Networks and Enterprise Health Systems
• Excellent problem-solving skills with a keen ability to simplify and communicate complex technical concepts
• Outstanding written and verbal communication skills
• Willingness to travel occasionally within the assigned territory to support client engagements

Responsibilities

• Technical Leadership in AI and ML Architecture : Leverage in-depth knowledge of Abridge’s AI pipeline and ML model to provide tailored technical insights to clients, addressing questions, concerns and serving as a commercial Subject Matter Expert (SME) for Abridge’s underlying science and capabilities related ML pipeline and architecture
• Ethics, Governance, and Benchmarking : Advise clients on Abridge best practices utilized for ethical AI development, governance, and benchmarking to support compliance and foster trust within health systems
• Architectural Expertise : Apply advanced understanding of cloud architecture, networking, and server/storage infrastructure to optimize the integration and performance of Abridge’s technology within healthcare environments
• Solution Design and Customization : Customize technical solutions that incorporate Abridge’s capabilities, ensuring seamless alignment with each client’s existing systems and addressing their unique technical requirements
• Pre-Sales Support : Act as the primary technical expert in the pre-sales process, delivering in-depth technical reviews, answering RFI/RFP queries, and supporting Information Security reviews
• Industry and Technical Thought Leadership : Offer expert insights into healthcare industry trends, competitive landscape, and best practices, establishing Abridge as a trusted authority on AI in healthcare
• Cross-functional Technical Collaboration : Work closely with Product Management, Engineering and Machine Learning teams to stay informed on Abridge’s technical advancements, continuously adapting client-facing strategies and technical standards

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees