Technical Solutions Consultant

Summary

Join Abridge's growing team as a Technical Solution Consultant, leveraging your expertise to integrate AI-driven solutions within enterprise health systems. You will engage with clients, collaborate with internal teams, and ensure optimal deployment of Abridge's technology. Responsibilities include providing technical leadership in AI and ML architecture, advising on ethical AI development, applying architectural expertise, designing and customizing solutions, supporting pre-sales efforts, and offering industry thought leadership. The role requires extensive technical expertise in AI, cloud architecture, and healthcare settings, along with strong communication and problem-solving skills. Abridge offers a comprehensive benefits package including flexible PTO, equity, comprehensive health insurance, learning and development budget, 401k plan, paid parental leave, flexible working hours, and a home office budget.

Requirements

• 3+ years of experience in a technical consulting, solutions architecture, or sales engineering role within Healthcare SaaS or a related technology field
• Extensive technical expertise in AI pipelines, LLM model maintenance, and cloud architecture, as well as proficiency in networking and server/storage configurations within healthcare settings
• Proven understanding of ethical AI development, governance, and benchmarking, with the ability to advise clients on industry best practices
• Strong capability to build trusted relationships with senior technical leaders within Integrated Delivery Networks and Enterprise Health Systems
• Excellent problem-solving skills with a keen ability to simplify and communicate complex technical concepts
• Outstanding written and verbal communication skills
• Willingness to travel occasionally within the assigned territory to support client engagements

Responsibilities

• Provide tailored technical insights to clients regarding Abridge’s AI pipeline and ML model, addressing questions and concerns
• Advise clients on Abridge best practices for ethical AI development, governance, and benchmarking
• Apply advanced understanding of cloud architecture, networking, and server/storage infrastructure to optimize Abridge’s technology integration and performance
• Customize technical solutions incorporating Abridge’s capabilities, ensuring seamless alignment with client systems and addressing unique technical requirements
• Act as the primary technical expert in the pre-sales process, delivering technical reviews, answering RFI/RFP queries, and supporting Information Security reviews
• Offer expert insights into healthcare industry trends, competitive landscape, and best practices
• Collaborate with Product Management, Engineering and Machine Learning teams to stay informed on Abridge’s technical advancements

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment