Solutions Consultant - Patient Experience

Summary

Join Henry Schein One (HS1) as a Pre-Sales Technical Consultant and provide technical and functional solution demonstrations to prospective and existing customers. Focus on Strategic Dental Support Organizations accounts, designing, validating, and presenting HS1 software solutions. Translate product features into customer value, collaborate with product management, marketing, and engineering teams, and effectively communicate customer needs. Spend up to 80% of your time performing technical presentations, and assist in tracking product roadmap items. Collaborate with services and customer success teams for successful solution implementation and potentially attend trade shows and deliver presentations at industry events. This role requires strong customer-facing skills, excellent communication, and a deep understanding of the dental industry and competitive products.

Requirements

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Minimum of 3 years of prior Pre-Sales Technical/Systems Engineering, relevant Dental Industry Experience or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers
• Dental Software Experience (Dentrix Ascend/Enterprise, Dental Technology and Related IT Hardware or software)
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques
• Demonstrates a high level of proficiency with and a deep understanding of the problems facing the dental practice
• High degree of understanding with competitive products
• Good understanding of the dental industry
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good communication, presentation, public speaking, and interpersonal skills
• Basic conflict resolution skills

Responsibilities

• Provide technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities
• Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer
• Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products
• Present and articulate HS1 product's strengths, relative to competitors
• Partner with marketing to create content including videos, webinars and presentations
• Spend up to 80% of time performing technical presentations for customers, partners, and prospects
• Provide consultative technical and sales support for Patient Experience Solutions (PRM / PDG)
• Translate product features into customer insights and value drivers
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products
• Effectively communicate the necessity of required features to Product Management from the customer perspective
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class
• Assist Manager in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features
• Assist with responses and repository of Request for Proposal and Request for Information documents
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed
• Attend trade shows and create / deliver presentations at industry events

Preferred Qualifications

Knowledge of Patient Experience platform

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities