Technical Solutions Consultant

Summary

Join Prove as a Technical Solutions Consultant and become a highly technical solutions consultant working with people. You will consult during the critical early phase of the customer lifecycle, onboarding new clients and offering technical consultation throughout their lifecycle. Collaborate with Sales Engineering, Customer Success, Solutions Delivery Managers, Technical Account Managers, and Support to solve complex problems and reduce implementation and troubleshooting time. This role requires strong technical expertise, excellent communication skills, and analytical abilities. You will be responsible for technical consulting, acting as a subject matter expert, and proactively testing new functionality. Prove offers competitive salaries, bonuses, equity, and comprehensive benefits, including health insurance, retirement plans, unlimited vacation, and flexible hours.

Requirements

• 5+ years of deep, hands-on technical expertise with enterprise IT applications and integration projects (with ACV > $250K annually) across multiple stakeholders at a SaaS company or similar
• Excellent written and verbal communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
• Strong analytical and problem solving capabilities; able to break complex technical hurdles into measurable actions
• You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
• You’re able to quickly come up to speed, tap into your experiences, and provide adequate mentorship to junior level staff
• High level of intellectual curiosity and apply it troubleshooting customer issues
• Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, Rest APIs, Identity and/or Authentication; PMP Certification is preferred but not required
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
• Strong passion for learning about our products and markets through in-house and external training

Responsibilities

• Technical consulting throughout the life-cycle of our clients, consuming customer workflows, setting clients up for a successful partnership, and accelerating their “revenue-live” status
• Being the “One-Stop-Shop” Subject Matter Expert for all of our internal and external consultative needs
• Ability to quickly learn new technologies, adapt to customer demands, and able to “think on your feet”
• Proactively test new functionality and existing workflows in order to maintain an intricate knowledge of all Prove products and platforms
• Interface with our Product and Tech Support teams to ensure the smooth deployment of new features and fixes through QA Testing and analysis
• Proactively review designs of new platform features and functionality to test and determine if the change will impact live clients
• Be accountable for ensuring that the process for an existing client taking a new product to market is a seamless experience
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
• Strong passion for learning about our products and markets through in-house and external training

Preferred Qualifications

Experience in high-growth /pre-IPO Technology companies

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family ❤️
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself!