Technical Solutions Engineer

Summary

Join Stripe's Technical Solutions Engineering (TSE) team and become a vital link between Stripe's developers and its users. You will leverage your full-stack software development expertise to assist external developers in building applications using Stripe's infrastructure across various programming languages. Responsibilities include troubleshooting integration challenges, creating and maintaining documentation, identifying areas for improvement in Stripe's products, and developing internal support tools. You'll also act as a developer advocate, providing training and support to both internal and external stakeholders. The role requires at least 4 years of full-stack development experience and the ability to explain technical concepts clearly. While a degree in a related field is preferred, it's not mandatory. Stripe offers a supportive remote work environment with flexibility to accommodate family care and other needs.

Requirements

• At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences
• Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences
• Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
• Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations

Responsibilities

• Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android)
• Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord)
• Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure
• Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings
• Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool
• Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions

Preferred Qualifications

• Enjoys writing in a clear and quick manner
• General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts
• Experience teaching or coaching developers
• Comfort working with a great deal of autonomy and limited supervision
• Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study

Benefits

The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met