Technical Solutions Engineer

Summary

Join Stripe's Technical Solutions Engineering (TSE) team and become a vital link between Stripe's developers and users. You will leverage your full-stack software development expertise to assist external engineers in building applications using Stripe's infrastructure across various programming languages. Responsibilities include troubleshooting integration challenges, creating and maintaining documentation, collaborating with engineering teams, and developing internal support tools. You'll also act as a developer advocate, providing training and support to internal and external stakeholders. The role requires at least two years of full-stack development experience and a strong ability to communicate technical concepts effectively. Stripe offers a supportive remote work environment and opportunities for professional growth.

Requirements

• At least 2 years of full-stack software development experience or significant experience building web or mobile apps
• Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
• Comfort working with a great deal of autonomy and limited supervision
• Likes interacting with new people, sometimes chatting live with many at the same time
• Enjoys the puzzle of solving open-ended problems, both individually and as a member of the team
• Direct experience talking about technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences
• Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
• Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues
• Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations

Responsibilities

• Communicate with a number of external engineers and developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android
• Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord)
• Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure
• Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better
• Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly
• Aid in debugging web infrastructure for our users and identifying issues that may affect our broader developer landscape
• Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings
• Build statistics and report on developer challenges regularly to the internal product engineering teams
• Act as a developer advocate and educational resource internal to the organization by regularly assembling trainings for non-developers internal to the organization and responding in real-time to product integration questions

Preferred Qualifications

• Enjoys writing in a clear and quick manner
• General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts
• Experience teaching or coaching developers
• Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study

Benefits

The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met