Remote Technical Solutions Specialist

Summary

The job description is for a Technical Solutions Specialist at StackAdapt, a remote-first company specializing in multi-channel advertising. The role involves troubleshooting technical issues, creating custom JavaScript snippets, and working closely with various teams. The candidate should have experience in technical support, software engineering, and digital advertising.

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Basic to intermediate Javascript experience is required
• Strong problem-solving and analytical abilities

Responsibilities

• Creating and debugging custom javascript snippets for clients
• Troubleshooting simple to complex system setups across various platforms
• Helping guide users and clients with the technical intricacies of our platform
• Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
• Taking ownership of escalations and highly technical problem solving
• Working with clients to help solve their technical issues

Preferred Qualifications

• Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
• Basic to intermediate knowledge/experience in Digital Advertising is a plus
• Experience with GraphQL is a plus

Benefits

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!