Technical Specialist

Summary

Join our team as a Technical Specialist and build strong relationships with internal and external partners while supporting customers of the Standards business, focusing on 3rd Party Instrumentation, Reference Materials, and Analytical Standards product lines. Key responsibilities include traveling domestically and internationally to install, maintain, and fix equipment; conducting regular maintenance; diagnosing and resolving technical issues; providing customer support and training; maintaining accurate service records; creating service agreements; ensuring safety compliance; offering remote support; and staying updated on industry trends. The role requires a B.S. or equivalent experience in a relevant scientific field or an Electrical, Mechanical, or Instrumentation Engineering degree, along with proven experience in supporting technical products used in research laboratories and experience in instrumentation engineering (Sample preparation, XRF and/or Fusion techniques). Strong communication and problem-solving skills are essential. Fluency in English is required, and additional language proficiency is a plus.

Requirements

• B.S. or equivalent experience in chemistry, physics, biochemistry, biology, Bachelor's Degree or equivalent experience: A degree in Electrical, Mechanical, or Instrumentation Engineering is a requirement
• Proven experience in supporting technical products used in research laboratories and experience in instrumentation engineering (Sample preparation, XRF and/or Fusion techniques)
• English fluency
• Travel within EMEA especially Africa

Responsibilities

• Travel domestically and internationally to customer sites to install, maintain, and fix Fusion equipment, machinery and/or systems
• Conduct regular maintenance tasks to ensure optimal performance and reliability of equipment and systems
• Developing and improving maintenance procedures
• Diagnose and resolve technical issues efficiently, either on-site or remotely
• Provide comprehensive customer support, including effective communication with customers to address their needs and concerns promptly
• Deliver training sessions to customers or end-users on proper equipment usage and maintenance procedures
• Maintain accurate records of service activities, including service reports, maintenance logs and inventory records
• Create Service agreements by base of customer requirements
• Ensure compliance with safety protocols and regulations to maintain a safe working environment during travel and on-site visits
• Offer remote support to customers via phone, email, or remote desktop software as needed
• Stay updates on industry trends and advancements through continuous learning and professional development activities
• Record all activities (visits, opportunities, reports, etc.) on Sale Force

Preferred Qualifications

• Experience with customer relationship management platforms, such as Sales Force and Desk. Expertise in Microsoft Office products is a plus
• Fluency or proficiency in other languages are a significant advantage