Technical Specialist

Summary

Join Sinch, a global organization impacting billions of conversations yearly, as a Technical Specialist. You will install, implement, and configure Value-Added Services Systems (VSS) and Online Charging Systems (OCS) for telecom operators. This role demands close client collaboration, seamless system integration, and strong technical expertise. You will work with the Sinch Project Team, ensuring successful project delivery within timelines. The ideal candidate possesses extensive telecom and IT experience, including hands-on experience with VSS and OCS platforms and knowledge of relevant protocols. This full-time position offers opportunities for on-site deployment and flexible scheduling.

Requirements

• Relevant university degree and experience from technical roles within Telecom and IT industry
• Hands-on experience with implementing and configuring telecom systems, particularly VSS and OCS platforms
• Strong knowledge of telecom protocols such as SS7, Diameter, SIP, CAMEL
• Experience with system integration in telecom environments, including APIs, middleware, and databases (e.g. Oracle)
• Experience with Linux based systems
• Familiar with telecom networks, architecture, and components such as BSS/OSS, HLR/HSS and core network systems
• Knowledge of virtualization and cloud platforms (e.g. VMware, OpenStack or AWS)
• Knowledge IP network architecture, configuration, integration, load balancing and redundancy
• Understanding of security and compliance requirements in telecom systems (CIS, OWASP, NIST or similar)

Responsibilities

• Install, configure, and implement Telecom VSS and OCS systems for telecom operators, ensuring compliance with technical specifications and project requirements
• Collaborate with clients to gather technical requirements and translate them into functional configurations
• Conduct system integration with existing network infrastructure, including interfaces with core telecom components like HLR, HSS, GGSN and IMS
• Perform system testing and validation, including User Acceptance Testing (UAT) and troubleshooting of system issues during deployment
• Develop and execute configuration scripts for system setup, e.g. Ansible
• Ensure proper documentation of configurations and implementations for future reference
• Provide on-site and remote support during installation and post-implementation phases to ensure system stability and performance
• Collaborate with cross-functional teams, including software developers, project managers and customer support teams, to resolve technical challenges

Preferred Qualifications

If someone can speak Arabic or Spanish

Benefits

• Full-time role with opportunities for on-site deployment at client locations (may require travel)
• Combination of office work and field activities based on project requirements
• Flexible schedule to support deployment and critical project milestones