Technical Operations Specialist

Summary

Join Venteur, a Series A startup revolutionizing health insurance, as a Technical Operations Specialist. This high-impact role blends operational execution with technical innovation, managing daily workflows (payments, reimbursements, enrollments, escalations) while simultaneously automating and optimizing processes using AI. You will bridge the gap between people, process, and technology, ensuring seamless healthcare coverage for members. The ideal candidate possesses a technical mindset, identifying inefficiencies and implementing scalable, tech-enabled solutions. You will work directly with members' critical healthcare needs, optimizing processes and building automations that directly impact access to care. This role requires strong technical skills and experience with AI tools and automation platforms. Venteur offers a fast-paced, high-growth environment.

Requirements

• 2+ years of experience in operations, healthcare, FinTech, insurance, or related industry with demonstrated technical aptitude
• Hands-on experience with AI tools (e.g., ChatGPT, Notion AI) and automation platforms (e.g., Zapier, Make, Power Automate)
• Strong technical mindset with proven ability to identify operational inefficiencies and implement scalable, tech-enabled solutions
• Database and data management experience, including SQL knowledge and comfort working with complex data systems
• High attention to detail with excellent organizational and time management skills
• Proven ability to manage competing priorities and meet deadlines in fast-paced, high-stakes environments
• Strong communication skills with ability to collaborate cross-functionally and translate operational needs into technical improvements
• Self-motivated and adaptable, comfortable working independently in a remote and evolving environment
• Proficiency with operational tools such as Asana, Slack, Excel/Power BI, and databases
• Ability to obtain Individual Health Insurance Producer License (company facilitated)

Responsibilities

• Execute and manage day-to-day operational workflows related to payments, reimbursements, enrollments, and escalation resolution
• Investigate and resolve complex issues with accuracy, efficiency, and member empathy
• Ensure members are consistently and accurately covered by working within our systems to support high-impact healthcare tasks
• Maintain detailed documentation in internal systems (e.g., Asana, Slack, Power BI) and collaborate cross-functionally with product, customer success, and engineering teams
• Identify friction points in existing workflows and implement improvements using AI tools and automation platforms
• Build and maintain low-code/no-code automations via tools like Zapier, Make (Integromat), or Power Automate
• Leverage AI solutions (e.g., ChatGPT, Notion AI, Copilot) to draft responses, summarize data, generate SOPs, and improve response times
• Monitor and troubleshoot automation reliability and performance
• Support team training and adoption of new tools and tech-enabled processes
• Always center the member experience in decision-making—every process built should ultimately enhance their access to care

Preferred Qualifications

• Experience in B2B SaaS, employee benefits/HR tech, or healthcare technology industries
• Background in revenue cycle management (RCM) or healthcare operations
• Experience with invoicing systems, payment processing, or financial operations
• Familiarity with health insurance or benefits administration
• Process improvement and automation implementation experience
• Experience building reporting dashboards and tracking operational metrics
• Background working in high-growth startup environments with rapid iteration cycles

Benefits

$80,000 - $110,000 a year