Technical Specialist- Junior

Summary

The job is for a Technical Specialist - Junior in the IT Finance Division of a state's information technology department. The role involves financial risk management, internal and external reporting, accounting, procurement, budget development, and support for public-sector IT.

Requirements

• Thorough knowledge to provide system administration duties, system analysis and/or Thorough knowledge of specific computer environments and broad range of programming and/or development languages with ability to learn emerging programming languages
• Knowledge and ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations
• Extensive knowledge to serve as a technical resource in solving problems of high complexity
• Ability to plan and manage the integration and implementation of new technology, solving highly technical and complex problems while guiding and providing the direction for projects through completion
• Ability to lead applications related to complex projects involving multiple staff across specialty areas
• Ability to independently manage project timelines, resources, staff and leads implementation efforts
• Understands the market, industry and competitors that have an impact on the customer's business
• Strong communication skills to interact with operations team members, production, support, implementation, infrastructure, and development teams
• Ability to develop long-range strategic alternatives and build client support of organization’s objectives

Responsibilities

• Support the provisioning and billing areas of the client. This includes interfacing with other client organizations, vendors, and customers to ensure that all billing processes address their needs
• Assist in the analysis of business processes used in the client billing operation and aid in documenting all current and new operational procedures within the billing process
• Participate in resolving customer issues dealing with billing and generating reports as requested by management or customers
• Perform administrative duties as required to maintain the current billing application which will include analysis or programming to ensure resolution of business issues that may occur
• Assist in project management activities when necessary

Benefits

• 50% - Administration of DIT billing system
• Maintain NetPlus billing application to include customer account information, billing rates, item codes, client assets, and vendor information
• Develop analysis programs and procedures, using tools such as SAS and Pentaho, to evaluate and ensure correctness and completeness of all currently used vendor source data
• Identify, evaluate, and catalog all currently unused vendor billing data sources for potential future use to improve system automation
• Monitor system activity daily to understand the pattern of “NORMAL BUSINESS”, detect and handle unusual exceptions in the usage of the services at client, and relay this information to the service area affected to be addressed or eliminated as a potential problem
• Assess the current state of the application, identifying aspects which could enhance or improve the overall billing operational performance. Recommend changes to facilitate those improvements taking long-term positive changes into consideration as well as short-term problem-solving
• Perform daily reviews of the application billing data for correctness and completeness
• Provide input to and obtain feedback from Service Engineers, Analysts, and Service Owners regarding process changes and their effect on billing
• Perform validation stemming from changes in the billing process and/or vendor billing data
• Keep detailed records of the application’s performance and shortcomings. Provide recommendations for possible improvement(s) for senior-level staff to review and analyze
• Receive/Retrieve vendor billing data and execute month-end processing of billing data through generation of invoice