Technical Success Analyst

Summary

Join our team at Voyc as a Technical Success Analyst, where you'll partner with customers to ensure the successful implementation and adoption of our platform. As a customer-facing role, you'll work closely with clients to understand their technical needs and provide tailored solutions to achieve their business goals.

Responsibilities

• Partner with Technical Success Manager to ensure client success from onboarding to continued adoption of the platform
• Customise reports, insights, and design solutions tailored to customer use cases and needs
• Partner with customers in configuring out of the box integrations
• Actively working as a technical advisor for any queries related to either out of the box or custom solutions
• Successfully translate customer pains/requirements to proposed solutions and implement the proposed solutions
• Leveraging on Voyc's specialised knowledge and skills to alleviate pressure on customers
• Understanding customer internal processes in detail and seek for improvement and optimizations in the provided solution
• Building applications and/or scripts to enhance customer experience
• Documentation of features for end-users
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Effectively communicate client needs to our developer teams for future product enhancement