Technical Success Coordinator

Summary

Join Metabase's growing global team as a customer-focused Technical Success Coordinator! In this role, you will develop communication plans for enterprise customers, attend meetings to track issues and understand customer needs, summarize meetings and provide follow-ups, share technical insights with the product team, maintain internal tools, and manage the CRM system. This is a great opportunity for early-career professionals to learn about data analytics in a dynamic startup environment. Metabase is a fully remote company, offering flexibility and autonomy. The company prioritizes work-life balance and respects employees' time. They are committed to helping their customers succeed with their open-source data analytics tool.

Requirements

• You have excellent written and verbal communication
• You have solid organization and project management skills
• You possess a solid grasp of technical fundamentals across databases, software development, cloud computing, and analytics. Specific skills should include understanding database principles (e.g., normalization, data integrity, SQL), applying core data warehousing strategies, employing best practices for data visualization, and comprehending foundational web application architecture concepts
• You have familiarity with data visualization or data analytics tools (bonus if you have experience using Metabase)

Responsibilities

• Develop tailored communication plans for our enterprise customers, including scheduling regular touchpoints, trainings, and ad-hoc meetings
• Attend these meetings to track requested and pending issues, understand ustomer use cases and requirements, and document detailed, insightful reports in our product's issue tracking repository
• Summarize meetings, providing necessary follow-ups to both our internal teams and customers
• Share technical insights and critical feedback gathered during meetings with our product team to help shape future versions of Metabase
• Maintain and introduce internal tools
• Manage and enrich our customer relationship management (CRM) system with detailed technical insights, ensuring any team member can quickly understand a customer's technical landscape and status

Preferred Qualifications

• Experience with Metabase or other BI tools
• Experience working for an open source product
• Fluency in multiple languages (this is helpful as our users are worldwide)

Benefits

• We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done
• Meetings are rare, efficient, and your time is respected
• You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team
• This is an excellent opportunity for someone early in their career to join a dynamic team, work alongside experienced professionals, and gain invaluable hands-on learning
• We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers
• We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development