Remote Technical Success Coordinator

Summary

Metabase is looking for a customer-focused Technical Success Coordinator to join its global team. The role involves helping customers with their data analytics needs, developing communication plans, attending meetings, summarizing meetings, sharing technical insights, managing CRM system, and having excellent written and verbal communication skills.

Responsibilities

• Developing tailored communication plans for enterprise customers, including scheduling regular touchpoints, trainings, and ad-hoc meetings
• Attending meetings to track requested and pending issues, understanding customer use cases and requirements, and documenting detailed, insightful reports in our product's issue tracking repository
• Summarizing meetings, providing necessary follow-ups to both internal teams and customers
• Sharing technical insights and critical feedback gathered during meetings with the product team to help shape future versions of Metabase
• Crafting personalized technical and non-technical email communication for enterprise customers, providing them with timely and helpful information so they can use Metabase to its fullest extent
• Managing and enriching the customer relationship management (CRM) system with detailed technical insights, ensuring that any team member can quickly understand a customer's technical landscape and status