Technical Success Manager

Summary

Join Constructor as a Technical Success Manager and play a pivotal role in helping customers realize the value of our product discovery platform. Guide customers through complex technical integrations, ensuring long-term adoption and success. Serve as a trusted advisor and technical partner, bridging the gap between internal engineering, product, and customer outcomes. You will act as the primary lead during onboarding, collaborate with customer teams, proactively resolve issues, and serve as a subject matter expert for Constructor’s technical architecture. Translate customer needs into actionable requests, create reusable technical documentation, and collaborate with various teams to ensure a unified strategy. Continuously improve internal processes and represent the customer's voice internally.

Requirements

• 6+ years of professional experience in technical roles with a combination of engineering, implementation, technical account management, and/or technical customer success
• Hands-on experience integrating APIs, working with SDKs, debugging logs, and collaborating directly with developers and data teams
• Excellent communication skills, being able to translate technical complexity into simple, actionable guidance for both technical and non-technical audiences
• Experience working with enterprise customers and navigating multiple stakeholders and priorities
• Ability to manage customer expectations, solve problems under pressure, and drive alignment across internal and external teams
• Track record of building processes, documentation, or tooling that improves team efficiency and customer outcomes
• Strong desire to learn quickly, adapt, and innovate in a fast-paced, high-growth environment
• Experience working with open source libraries, JavaScript web application development and integration patterns

Responsibilities

• Act as the primary lead during onboarding and throughout the customer lifecycle, ensuring timely and successful integration of Constructor's APIs, SDKs, and data pipelines
• Collaborate with customer engineering and product teams to scope integration requirements, design implementation plans, troubleshoot issues, and ensure long-term technical success
• Proactively identify and resolve blockers across data ingestion, tagging, event instrumentation, and API performance to ensure customers launch successfully and gain maximum value
• Serve as a subject matter expert for Constructor’s technical architecture, helping customers understand how to best use our platform in their environment
• Translate customer needs into actionable internal requests - partnering closely with product and engineering teams to prioritize work that drives customer outcomes while managing trade-offs with empathy and clarity
• Create reusable technical documentation, guides, and tooling to support scalable onboarding and support efforts
• Collaborate with Customer Success Managers, Sales, and Solutions teams to ensure a unified strategy across technical and business stakeholders at customer accounts
• Continuously improve internal processes and playbooks to reduce friction and accelerate time-to-value for customers
• Represent the voice of the customer internally - championing feedback and advocating for roadmap investments that drive impact

Preferred Qualifications

Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact
• Company sponsored US health coverage (100% paid for employee)