Technical Support Advisor

Summary

Join Sutherland Bulgaria as an Antivirus Support Specialist and deliver exceptional customer service for a leading global online security provider. You will handle customer inquiries via phone and remote sessions, addressing account, subscription, and technical issues. Responsibilities include assisting with purchases, renewals, and refunds, and guiding users through software installation and troubleshooting. This role requires fluency in German (B2H/C1) and good English (B2) skills, along with customer service experience and basic PC technical knowledge. A positive attitude and strong communication skills are essential. Enjoy a work-from-home setup with company-provided equipment, a competitive salary, and various benefits.

Requirements

• Fluency in German (B2H/C1 level)
• Good English skills (B2 level)
• Basic PC technical knowledge and multitasking skills
• Strong communication & relationship-building abilities
• Positive, team-oriented attitude with a passion for helping others
• Ability to explain technical concepts in a simple, clear manner

Responsibilities

• Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions
• Assist customers with product purchases, renewals, refunds, and account-related issues—ensuring smooth, high-quality service
• Guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security

Preferred Qualifications

Customer service experience is a strong advantage

Benefits

• Weekday-only working hours – enjoy your weekends
• Permanent contract and long-term career stability
• Work-from-home setup with company-provided equipment
• Competitive salary and performance-based bonuses
• Comprehensive onboarding with digital tools (eSignature)
• 21 days paid leave annually
• Additional health & life insurance coverage
• Multisport card & wellness benefits
• Employee assistance program with 24/7 psychological support
• Gifts for life events (births, adoptions, etc.)
• Frequent wellness & engagement activities
• Access to certification programs and in-house learning
• Vibrant recognition, discounts, and referral programs