Secureframe is hiring a
Technical Support Associate

Summary

The job is for a Technical Support Associate at Secureframe, a Series B company focused on security compliance automation. The role involves assisting customers, troubleshooting issues, and providing technical support. The ideal candidate should have 3+ years of experience in technical customer support, proficiency in debugging tools, and experience supporting cloud environments and SaaS tools.

Requirements

• 3+ years of experience in technical customer support
• Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc)
• Proficiency in debugging tools like DataDog, Sentry, Retool, etc
• Strong preference for someone with a compliance background and a willingness to learn more about various compliance frameworks (SOC 2, ISO 27001, PCI, or others)
• Proficiency using support and ticketing systems. We use Zendesk and Jira

Responsibilities

• Assist our customers and deliver a world-class support experience
• Troubleshoot and resolve issues via email, chat, and occasional video calls

Benefits

• Medical, dental, and vision benefits for you and your dependent(s)
• Unlimited PTO
• 401(k)
• Paid family leave