Recharge is hiring a
Associate Technical Support Engineer

Summary

The job is for a Technical Support role in Recharge's Customer Success team, based remotely in Australia. The employee will troubleshoot and resolve issues via email, live chat, and occasional phone calls, using technical expertise and customer service skills. They should have proficiency with ticketing technology platforms, resourcefulness, a passion for problem solving, excellent customer service skills, English fluency, basic knowledge of HTML, CSS, Javascript, ability to work flexible shifts, at least 2 years of experience in technical customer support at a SaaS company, and a 'winning as a team' attitude.

Requirements

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness
• A passion for problem solving and the humility to ask for assistance
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• Ability to work remotely and desire to make an impact at a boot-strapped start-up
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Ability and desire to work flexible shifts
• 2+ years of experience in technical customer support at a SaaS company, or similar

Responsibilities

• Support our customers and deliver a world-class support experience
• Troubleshoot and resolve issues via email, live chat, and occasional phone calls