SupportYourApp is hiring a
Technical Support Consultant

Summary

Join our Technical Support Consultant team today and help safeguard businesses and individuals from digital threats in a multicultural and multilingual environment. Master new skills, achieve challenging goals with our People First management approach, and enjoy flexible work arrangements, remote work opportunities, and competitive benefits.

Requirements

• Excellent English language (at least C1 for both spoken and written)
• Knowledge of cybersecurity concepts and email phishing
• Experience in technical / customer support (preferably in the cybersecurity field)
• Strong troubleshooting skills
• Customer-oriented and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally
• Identify and classify email phishing
• Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA’s
• Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
• Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
• Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management

Preferred Qualifications

• Experience with Zendesk or similar CRM systems (Salesforce)
• Technical background

Benefits

• Flexible schedule
• Opportunity to work remotely
• Creative and unique art offices
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Mind-blowing corporate events and social activities
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development