Technical Support Consultant

Summary

Join a team of passionate experts at SupportYourApp, a leading Support-as-a-Service company, and create tailored IT solutions for clients globally. Handle customer requests, design email templates, conduct product research, and collaborate with client teams on innovative projects. This role requires excellent English communication (C1 level), cloud platform experience (AWS or similar), strong networking knowledge, and customer support experience with cloud products. We offer a flexible schedule, fully remote work options, an inclusive international environment, USD compensation, referral bonuses, paid training, and a focus on work-life balance and employee growth.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Customer support experience with cloud products
• Analytical & research skills
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Handle customers’ requests via email and phone
• Design email templates as needed
• Conduct research and analysis on products
• Communicate with the client’s internal team
• Work on team projects
• Keep track of technological advancements and trends in IT support

Preferred Qualifications

• Experience working with Google Cloud and Azure
• AWS certificate
• Proficiency in Salesforce

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends and referral contests
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development