Technical Support Consultant

Summary

Join Turner & Townsend as an IT Support Specialist and provide comprehensive IT support to our global workforce. You will handle day-to-day IT issues, troubleshoot problems, and manage IT infrastructure. Responsibilities include user administration, network support, and assisting with IT projects and upgrades. You will also manage the asset database and build positive working relationships with colleagues. The ideal candidate possesses at least three years of hands-on IT support experience, expertise in various IT systems, and strong problem-solving skills. Industry certifications are highly valued.

Requirements

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService
• Basic understanding of managing hardware and software assets and control software register

Responsibilities

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
• Manage asset database, and control software register
• Build positive working relationships with the business

Preferred Qualifications

Industry certifications such as ITIL and/or Microsoft will be highly regarded