Technical Support Engineer

Summary

Join Chainguard as a Technical Support Engineer and become a key member of the Customer Success organization. You will directly support customers, collaborating with cross-functional teams to resolve complex technical issues related to Chainguard Images. This early-career role demands high technical aptitude, a passion for problem-solving, and a commitment to superior customer experience. You will triage, investigate, and resolve customer issues, communicate effectively with both technical and non-technical users, and document your findings. Proactive learning, teamwork, and eventual on-call participation are also expected. The position offers a non-traditional work schedule and a variety of benefits.

Requirements

• Be a curious individual who is continuously learning, has a strong intellectual drive for excellence, and has the desire to develop solutions to complex problems for customers
• Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience
• 1-2 years of experience working with Docker and Kubernetes
• Familiar with CI/CD, Terraform, GitHub
• Passion about providing a superior customer experience
• Desire to collaborate effectively with cross functional engineering teams and business partners
• Able to work a non traditional shift of Sunday - Thursday 9am-5pm Central European Time or Israel Standard Time

Responsibilities

• Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images
• Provide timely communication to customers, maintaining prescribed SLAs
• Communicate progress of issues and fixes to both technical and non-technical users
• Use your problem solving and creativity to derive solutions for customers
• Document detailed investigations of new issues
• Prioritize customer cases in your own queue
• Raise issues, bugs, and feature requests to the engineering and product teams
• Regularly create and manage Knowledge Base content
• Proactively seek out learning opportunities and challenges
• Be a team player - collaborating, teaching, and learning across several different cross functional groups
• Eventually, participate in an on-call rotation for after hours, holiday, and weekend support coverage

Preferred Qualifications

• Interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning
• Start up experience

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Monthly Wellness budget