Edge & Node is hiring a
Technical Support Engineer

Summary

The job is for a Tech Support & Developer Success role at Edge & Node, focusing on supporting The Graph. The role involves handling queries, identifying issues, collaborating with teams, and providing technical support during events.

Requirements

• Be present on all channels
• Provide fast responses
• Excellent communication skills in English
• Interpersonal skills
• Attention to detail
• Ability to take initiative and drive meetings and engagements with potential users
• TypeScript (intermediate skill level)
• GraphQL (intermediate skill level)
• Knowledge about The Graph, blockchain and web3
• 1+ year experience in Technical Support, Customer Success or similar
• Bachelors degree in Computer Science, Software Engineering or related practical experience
• Knowledge about Cryptocurrency and the web3 community

Responsibilities

• Reviewing all of the external channels for The Graph and be extremely present and responsive
• Be helpful to all users of The Graph and ensure each has a positive experience
• Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
• If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there
• Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
• Supporting business team to identify new leads for integrations or partnerships
• Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
• Collaborating with the business development and community teams to support subgraph developers, users, and network participants
• Supporting end-to-end process of subgraph integrations and deployments
• Supporting the bug bounty program and protocol testing

Preferred Qualifications

• Experience with Customer Success and providing solutions for engineering products is preferred
• Experience with Github and other developer tooling

Benefits

• The overall market range for roles at Edge & Node is typically $100k - $500k annually. This market range is based on total compensation (vs. only base salary)
• Edge & Node has a culture that values meritocracy, personal growth, and an ego-free environment