Remote Junior Technical Support Engineer

Summary

Join our fast-paced, agile team as a Technical Support Engineer to help users fix data discrepancies, communicate with customers, and solve technical issues. You'll work cross-functionally with various teams and be an expert on Improvado products.

Requirements

• 1+ year of experience as a Technical Support Engineer or in a similar role
• Experience with SQL, including an understanding of select queries, filtering, and aggregate queries
• Basic understanding of the Linux terminal
• Advanced or fluent English
• Customer-oriented mindset ready to support clients in various cases

Responsibilities

• Communicate with customers via Helpdesk (Jira) or video calls (Google Meet)
• Identify, research, and escalate customer problems to the appropriate team
• Solve various technical data-related issues using SQL, Kibana, etc
• Document regular cases
• Work cross-functionally with the Customer Success, Product, Analytics, and Engineering Teams
• Be an expert on Improvado products for our customers

Benefits

• Remote-first environment
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement