Wrike is hiring a
Technical Support Engineer

Summary

Join the Wrike family as an L2 Technical Support Engineer and be responsible for managing and resolving complex technical issues that L1 support is unable to address.

Requirements

• Must be ready to work the following working hours
• Strong verbal and written English communication abilities
• 5-8 years of experience with hands-on technical or functional product support
• Proficiency with advanced diagnostic tools for in-depth troubleshooting
• Strong experience in software, hardware, and network support
• Expertise in problem diagnosis and system analysis
• Experience in providing remote support and using remote desktop tools
• Strong problem-solving and analytical capabilities
• Familiarity with software debugging techniques

Responsibilities

• Advanced Troubleshooting: Handle intricate technical issues requiring in-depth system knowledge and advanced troubleshooting skills
• Problem Diagnosis: Conduct comprehensive investigations to identify root causes, which may involve analyzing logs, system configurations, and user environments
• Remote Support: Provide remote desktop control support to directly resolve user issues on their machines
• Software, Hardware, and Network Support: Deliver support across software, hardware, and network domains, including software debugging and system diagnostics
• Problem-Solving and Analytical Skills: Apply strong analytical and problem-solving abilities to quickly identify and resolve technical issues