Interactive Brokers is hiring a
Technical Support Engineer

Summary

The job description is for a Technical Support Engineer - L1 at Interactive Brokers, a global financial services company known for its cutting-edge technology. The role involves troubleshooting system issues, providing help desk support, and communicating effectively with internal users. The candidate should have relevant degree and experience in IT, Linux/Mac OS environments knowledge, excellent problem-solving skills, and good communication skills.

Requirements

• S. Diploma, Associates or BS degree in Information Technology, Computer Science, or relevant field
• Three+ years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• One+ year of experience with Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications. Knowledge of Jamf, Commvault and ServiceNow is a plus
• Excellent problem-solving and communication skills
• Ability to provide written and/or verbal step-by-step technical help

Responsibilities

• Own resolution of internal user issues and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to system issues, including account setup and network configuration
• Follow standard procedures for escalating unresolved issues to the appropriate internal team(s)
• Communicate with internal clients (via phone, email, or chat) on corrective actions until a technical issue is solved. Follow up after the troubleshooting
• Document technical knowledge in notes and manuals. Prepare accurate and timely reports
• Prioritize and manage several open issues at one time. Ensure all issues are correctly logged

Preferred Qualifications

Additional certification in Linux or similar technologies is a plus

Benefits

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups