Metronome is hiring a
Technical Support Engineer, Remote - Worldwide

Summary

The job is a technical support role at Metronome, a rapidly scaling usage-based billing platform. The employee will communicate with developers, troubleshoot issues, develop internal tools, and provide feedback to influence the product roadmap. They must have 3+ years of experience in a highly technical support organization or engineering, experience writing scripts or internal tools using APIs, functional knowledge of SQL, strong communication skills, and a customer-focused mindset.

Requirements

• 3+ years of work experience in a highly technical support organization or engineering
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Familiarity programming in one of Typescript, Python or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

Responsibilities

• Communicating with developers
• Debugging issues
• Developing and improving internal tools

Preferred Qualifications

• Experience with modern enterprise software which is business critical
• Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
• FSA (Flexible spending account)
• Flexible time off
• Employee assistance program (mental health benefits)
• Culture where personal growth is highly valued