Metronome is hiring a
Technical Support Engineer, Remote - Worldwide
![Logo of Metronome](https://cdn.jobscollider.com/logo/metronome-9e03.webp)
Technical Support Engineer
🏢 Metronome
💵 ~$60k-$75k
📍Worldwide
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Summary
The job is a technical support role at Metronome, a rapidly scaling usage-based billing platform. The employee will communicate with developers, troubleshoot issues, develop internal tools, and provide feedback to influence the product roadmap. They must have 3+ years of experience in a highly technical support organization or engineering, experience writing scripts or internal tools using APIs, functional knowledge of SQL, strong communication skills, and a customer-focused mindset.
Requirements
- 3+ years of work experience in a highly technical support organization or engineering
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Familiarity programming in one of Typescript, Python or Ruby
- Strong written and verbal communication skills
- A mindset of customer empathy and ability to solve challenging problems
Responsibilities
- Communicating with developers
- Debugging issues
- Developing and improving internal tools
Preferred Qualifications
- Experience with modern enterprise software which is business critical
- Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems
Benefits
- Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
- FSA (Flexible spending account)
- Flexible time off
- Employee assistance program (mental health benefits)
- Culture where personal growth is highly valued
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