Extreme Networks is hiring a
Technical Support Engineer

Summary

The job is for a Technical Support Engineer at Extreme Networks, a global leader in networking solutions. The role involves providing full-time project support to a large Enterprise customer in the Indianapolis area and acting as a trusted advisor during implementation phases. The position requires expertise in various networking technologies and excellent communication skills.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience (5 or more years’ experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution
• Thorough knowledge and proven experience with implementation and maintenance of BOSS (ERS series) switching OS
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC) and Extreme Analytics platforms
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions
• Hands-on experience using security-related toolsets
• Strong skills in troubleshooting and problem resolution in a network environment (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers. Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must
• Excellent interpersonal, technical presentation, and communication skills
• Proven team player
• Must be self-motivated and able to work with minimal supervision
• In-depth knowledge of five or more of the following networking technologies: Network Access Control (NAC), DNS, DHCP, Wireless, IPv4/v6, Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc), Layer2 Switching ( 802.1Q , 802.1 D, 801.x)

Responsibilities

• Provide full-time project support for a large Enterprise Extreme customer in the Indianapolis, IN area
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution