Simon Data is hiring a
Technical Support Engineer

Summary

The job is for a Technical Support team member at Simon Data who will troubleshoot technical problems, communicate effectively, have a passion for data, be thoughtful, curious, and a problem solver, and collaborate with other teams. The role requires participation in a 24/7 on-call process.

Requirements

• Ability to troubleshoot technical problems using SQL, Python, and debugging Jinja
• Ability to read and comprehend code (preferably Python) to troubleshoot and recommend fixes
• Strong communication skills
• A passion for working with data
• Thoughtful, curious and a problem solver
• Personable, collaborative, and a sense of humor

Responsibilities

• Work through and own escalated questions and issues with the goal of solving issues, identifying remediation steps, training others and updating the knowledge base
• Track and report on issue types recommending product and process improvements
• Debug and troubleshoot complicated, technical issues
• Partner with Customer Success, Product Management, and Engineers to help identify improvement areas

Preferred Qualifications

Previous background as an engineer