Starburst is hiring a
Technical Support Engineer, Remote - United States

Summary

The job is for a Technical Support Engineer at Starburst, a remote-first company that offers a data lake analytics platform. The role involves providing support for standard and custom deployments, answering technical questions, and contributing to reference documentation among other responsibilities.

Requirements

• Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field
• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

Responsibilities

• Provide support for standard and custom deployments
• Answer break/fix and non-break/fix technical questions through SFDC ticketing system
• Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
• Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request
• Customer must be on a supported LTS version at the time of request
• TSE must communicate unsupported LTS requests to the Account team as these require PS services
• Conduct regularly scheduled technical check-ins with each BU
• Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
• Responsible for ensuring customer environments are on supported LTS versions
• Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information
• Contribute to our reference documentation
• Lead peer training
• Consultant to our content teams
• Own your personal technical education journey
• Contribute to or drive components of departmental and cross functional initiatives
• Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
• Provide feedback to your manager on continued ed. opportunities, project ideas, etc

Benefits

• The base salary range for this US full-time position is $130,000 - $140,000 (+bonus), subject to standard withholding and applicable taxes
• All candidates receive equity (ISO) and access to a comprehensive benefits offering
• The role can be based on the US, East Coast