Cigna Healthcare is hiring a
Technical Support Engineer I

Summary

Join our team as a Technical Support Engineer I and solve technical issues for customers while gaining valuable experience working with leading industry technologies.

Requirements

• Bachelor’s degree in Computer Science, Computer Technology, or in a STEM field from accredited university or equivalent professional technical experience
• Ability to read and write code to solve basic problems in a least 1 coding language (preferably Java or C#)
• Ability to work independently and collaboratively with other team members
• Ability to communicate solutions and ideas effectively to users of varying technical levels

Responsibilities

• Provide technical support engineering across all product lines via email, chat and phone
• Setup test environments (including Windows, Linux, and Mac) and tools to match customer use cases to help troubleshoot issues
• Escalate ongoing support issues to higher management in the Technical Support Department
• Report issues in our ticketing reporting system, test fixes, and update customers accordingly
• Provide well-written, thorough responses to customers, adapting your language to their technical level
• Troubleshoot data integration issues for our 250+ drivers
• Help create and add to knowledgebase articles, troubleshooting guides, FAQ’s, and other support collateral

Benefits

• 11 Paid Holidays
• 20 Days of PTO
• Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
• HSA with Company Contribution
• Employee Assistance Program
• 401k with 6% Immediately Vested Company Match
• Professional development opportunities