Diverse Computing is hiring a
Technical Support Representative, Remote - United States
![Logo of Diverse Computing](https://cdn.jobscollider.com/logo/diverse-computing-inc-7e4f.webp)
Summary
Diverse Computing, Inc. is seeking a Technical Support Representative to join their technical support team. This full-time position involves supporting software solutions, assisting with enterprise level networking equipment, and performing quality assurance testing. The ideal candidate should have a Bachelor's degree in IT or related field, at least 1-2 years of technical support experience (preferred but not required), and a strong understanding of computers, information technology, database management, and software development concepts.
Requirements
- Have a minimum of a Bachelor's degree in Information Technology, Information Communication Technology, Management Information Systems, Computer Science, or a similar degree program (related work experience may be substituted for educational requirement)
- Have a firm understanding of computers and operating systems
- Have a strong understanding of information technology, database management, and software development concepts
- Have at least a base level understanding of core networking concepts (i.e. subnetting, VPN, VLANs, etc.) and network security
- Have a general understanding of the SDLC from conception to delivery
- Have some experience with enterprise level networking equipment (ie Cisco) either through schooling or actual hands on experience
- Have an outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
- Be able to work from 8am - 5pm EST, Monday - Friday, as well as rotational on-call duties during off hours (mandatory)
- Currently reside in one of these states: CT, FL, GA, IL, KS, KY, MA, MO, NC, NJ, NY, SC, SD, TN, TX, UT, VA
- Be able to confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
Responsibilities
- Learn our software inside and out
- Provide phone and email support to our nationwide customers for all Diverse Computing products
- Enter, monitor, and maintain incoming support tickets
- Periodically be on-call outside of normal working hours
- Configure, install, and maintain customers’ routers and VPN applications
- Install proprietary software on customers' workstations and/or servers
- Train new customers on how to use our software
- Troubleshoot issues reported by eAgent clients
- Record information from support calls into Service Cloud
- Perform on-line demos of our software to prospective customers
- Perform quality assurance (QA) testing
- Assist with internal systems administration tasks
Preferred Qualifications
- Have at least 1-2 years of experience with providing some level of technical support
- Have an interest in continual learning about new technologies and how those can be adapted into networking and security
- Have some ASA experience with updating configurations and keeping them up to date
- Have Cisco certifications or other networking certifications
- Have some SQL experience
- Have utilized XML for configuration work
- Have knowledge of the public safety or criminal justice industry
Benefits
- Competitive salary (dependent on level of experience)
- Generous coverage options for Medical, Dental, & Vision insurance for you and your family; begins 1st of month after date of hire
- Flexible Spending Account (FSA) for health-related expenses
- Company sponsored Group Life / AD&D Insurance
- Supplemental insurance options: life, AD&D, short and long term disability, accident, critical illness, and hospital indemnity coverage
- Up to 3% matching retirement contributions; no vesting schedule
- 15 days (3 workweeks) of annually earned PTO; front-loaded for immediate availability
- 12 paid holidays annually
- Paid Maternity/Paternity Leave
- Work / Life balance-centered Flex Scheduling policy
- Fully remote & hybrid (office/remote) work opportunities
- Reimbursement of approved business-related travel and professional development expenses
- Last, but not least, loving your job! An award-winning company culture that’s welcoming, fun, collaborative, and supportive
This job is filled or no longer available
Similar Jobs
- 💰~$41k-$62k📍Worldwide
- 💰~$35k-$38k📍Worldwide
- 💰~$182k-$234k📍Mexico
- 💰~$143k-$214k📍Philippines
- 💰~$45k-$55k📍Philippines
- 💰~$60k-$70k📍Philippines
- 💰~$60k-$70k📍Philippines
- 💰~$180k-$230k📍Philippines
- 💰~$60k-$70k📍Colombia
- 💰~$121k-$214k📍Mexico