SupportNinja is hiring a
Technical Support Representative

Summary

The Technical Support Representative I position at SupportNinja involves providing basic technical support to customers and troubleshooting technical problems. The role requires 6 months of experience in a technical support role, good communication skills, proficiency in using computer applications, and experience with a CRM is preferred.

Requirements

• 6 months experience in a technical support role or equivalent preferred
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software

Responsibilities

• Provides basic technical support to customers who are experiencing technical issues with their products or services
• Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
• Communicates technical solutions to non-technical customers in a clear and concise manner
• Escalates complex issues to higher-level team members as necessary
• Documents customer interactions and technical issues in a customer relationship management (CRM) system
• Provides excellent customer service to ensure customer satisfaction and loyalty
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues

Preferred Qualifications

Experience using a CRM preferred

Benefits

• Competitive compensation
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program