Technical Support Specialist

Summary

Join airSlate's signNow team, a passionate group of 120+ professionals dedicated to a leading e-signature solution. We empower over 28 million users globally to streamline document workflows. This role requires 1+ year of B2B technical support experience in an IT company, excellent customer service skills, and fluent English. Flexibility to accommodate US market hours is essential. Experience with Google Chrome Developer Tools is needed, while Jira, Kibana, integration platforms (Zapier/MS Flow), and CRMs (Salesforce/NetSuite) knowledge is a plus. We offer a flexible remote work environment, professional development opportunities, health insurance (50% premium coverage), performance bonuses (up to 10%), stock options, and open communication.

Requirements

• Experience 1+ year on a Technical Support position in IT company working directly with B2B customers
• Customer service skills and passion for helping others
• Fluent English, excellent grammar and writing skills
• Flexibility in work hours to accommodate US market
• Experience working with Google Chrome “Developer tools”

Preferred Qualifications

• Basic knowledge of Jira and Kibana will be a plus
• Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\NetSuite) is a plus
• Basic understanding of HTTP requests and responses structure
• Basic understanding how API works

Benefits

• Flexible work environment — Embracing flexibility in our workspace, we offer fully remote work arrangements and flexible scheduling
• Professional growth opportunities — Committed to continuous improvement, we welcome those with a passion for learning. We cover professional development courses, conferences, and literature for each team member and provide access to the airSlate Academy and Operations/Department training to elevate your skill set
• Health and well-being — We prioritize the health and well-being of our people, covering 50% of your premium health insurance
• Compensation and benefits — In addition to a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10% based on their achievements, time commitment, and dedication
• Stock options — At airSlate, our team members are more than just workers; they're business partners. We issue stock options that grant ownership in the company, enabling everyone to share in its growth