Technical Support Specialist

Summary

Join airSlate's signNow team as a Technical Support Specialist! We're a growing, award-winning company with a global presence. You'll provide technical support to B2B customers, leveraging your customer service skills and technical expertise. This role requires experience in a similar position, fluency in English, and familiarity with developer tools. We offer a flexible, remote work environment, professional development opportunities, competitive compensation including bonuses and stock options, and comprehensive health and well-being benefits. Become a part of our passionate and ambitious team and contribute to our continued success!

Requirements

• Have 1+ year of experience in a Technical Support position in an IT company working directly with B2B customers
• Possess excellent customer service skills and a passion for helping others
• Be fluent in English with excellent grammar and writing skills
• Have flexibility in work hours to accommodate the US market
• Have experience working with Google Chrome “Developer tools”

Preferred Qualifications

• Have basic knowledge of Jira and Kibana
• Have experience working with integration platforms (e.g., Zapier\MS Flow) and CRMs (Salesforce\NetSuite)
• Have a basic understanding of HTTP requests and responses structure
• Have a basic understanding of how APIs work

Benefits

• Enjoy a flexible work environment with fully remote work arrangements and flexible scheduling
• Access professional growth opportunities including professional development courses, conferences, literature, airSlate Academy, and Operations/Department training
• Receive 50% coverage of your premium health insurance
• Receive a competitive base salary and monthly performance bonuses of up to 10%
• Receive stock options