Technical Support Specialist

Summary

Join airSlate's signNow team, a passionate group of 120+ professionals, and contribute to our award-winning e-signature solution. We empower over 28 million users globally to streamline their document workflows. As a Technical Support Specialist, you will directly support B2B clients, leveraging your customer service skills and technical expertise. The role requires experience in a similar position, fluency in English, and familiarity with Google Chrome Developer Tools. We offer a flexible, fully remote work environment, professional development opportunities, competitive compensation with performance bonuses, stock options, and comprehensive benefits including health insurance.

Requirements

• 1+ year of experience in a Technical Support position in an IT company working directly with B2B customers
• Customer service skills and passion for helping others
• Fluent English, excellent grammar and writing skills
• Flexibility in work hours to accommodate US market
• Experience working with Google Chrome “Developer tools”

Responsibilities

• Provide technical support to B2B customers
• Resolve customer issues and inquiries effectively
• Maintain a high level of customer satisfaction
• Collaborate with internal teams to address complex issues
• Document and track customer interactions and resolutions

Preferred Qualifications

• Basic knowledge of Jira and Kibana
• Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\NetSuite)
• Basic understanding of HTTP requests and responses structure
• Basic understanding how API works

Benefits

• Flexible work environment — Embracing flexibility in our workspace, we offer fully remote work arrangements and flexible scheduling
• Professional growth opportunities — Committed to continuous improvement, we welcome those with a passion for learning. We cover professional development courses, conferences, and literature for each team member and provide access to the airSlate Academy and Operations/Department training to elevate your skill set
• Health and well-being — We prioritize the health and well-being of our people, covering 50% of your premium health insurance
• Compensation and benefits — In addition to a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10% based on their achievements, time commitment, and dedication
• Stock options — At airSlate, our team members are more than just workers; they're business partners. We issue stock options that grant ownership in the company, enabling everyone to share in its growth