Minsait is hiring a
Technical Support Specialist

Summary

Join Lighthouse, a company revolutionizing the hospitality sector, as a Technical Support Specialist. You will provide exceptional client experiences, troubleshoot technical challenges, and drive the successful implementation of innovative products. With a focus on customer satisfaction and excellence, you will play a pivotal role in enhancing hotel operations worldwide.

Requirements

• Bachelor’s Degree or equivalent in experience
• 1 - 2 years experience within the hospitality industry preferably in Front Office, Reservations or Revenue Management operations, or equivalent experience as a Product Support Specialist in Customer Care
• Strong knowledge of the service/hospitality industry, including hotel operations and property management, sales and revenue systems
• Strong interest in technology
• Drive for innovation and creativity
• Excellent and effective oral and written skills
• Strong work ethic, hands-on, detail oriented with a customer service mentality
• Proven success in a customer facing environment i.e. through satisfaction scores
• Team player, ability to work cross-functionally and under pressure, self-driven, motivated

Responsibilities

• Assist with client inquiries and technical issues, ensuring swift resolution and exceptional customer satisfaction
• Obtain thorough knowledge of Lighthouse's internal tools and procedures, fostering seamless workflows and interdepartmental collaboration
• Take charge of implementing Revenue Insight, Benchmark Insight, and other future integrated products, driving efficiency and innovation forward
• Serve as the liaison between integration partners, hotels, and internal teams to orchestrate smooth systems integrations
• Manage all Sciant (and future third-party) related tickets and tasks with precision and attention to detail
• Execute all configuration steps within Lighthouse's integration platforms, ensuring optimal performance and functionality
• Cross-train to provide support for non-integrated products when required, showcasing your adaptability and dedication to customer-centric solutions
• Conduct thorough pre- and post-implementation health checks, utilizing internal tools to monitor integration implementations and ensure operational excellence on a daily basis
• Collaborate closely with our Data Engineering and Product teams, escalating issues when necessary and fostering a culture of teamwork and continuous improvement

Benefits

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world. For this specific role, it is envisioned to be located in Spain or Belgium
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• 160€/month on your Cobee flexible benefits card to be used on either food (restaurants, bars, coffee shops, delivery, etc), Transportation (Monthly bus/metro tickets) or Nursery for children up to 3 years old
• 40€/month to learn or improve any language on Preply
• Alan health insurance: 100% coverage for you, your spouse and your dependants