Remote Technical Support Specialist

Summary

Join us in shaping the future of software technology! AnyDesk is looking for a talented and highly ambitious Technical Support Specialist to provide fast and useful technical assistance on our remote access software.

Requirements

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• 1 years+ experience in a customer contact-centered area
• Successfully completed studies or training in the IT field
• Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
• Distinct customer and service orientation and understanding of the customer point of view
• Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus

Responsibilities

• Provide technical support by phone, email, and live chat to AnyDesk clients
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside of your team to support broader business objectives
• Support our sales and business development team
• Contribute to knowledge management by creating technical articles and work arounds
• Advise the customer about our product with their business requirements in mind
• Ensure the satisfaction of our customers

Preferred Qualifications

• Understanding or experience with REST API is a big plus
• Resilient and flexible
• Positive problem-solving attitude and a hands-on mentality

Benefits

• Ambitious and self-driven culture
• Generous leave entitlements
• Hybrid working mode (WFH)
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued
• Free drinks and snacks