Technical Support Specialist

Summary

Join DataForce by TransPerfect as a Technical Support Specialist in San Diego for a 6-week temporary, full-time, remote position starting June 18th, 2025. This role involves supporting both internal teams and at-home participants using smart devices, particularly headsets, managing survey administration, and delivering data to clients. The ideal candidate possesses strong troubleshooting skills, experience with consumer technology (especially smart headwear or VR devices), and excellent communication skills. Responsibilities include troubleshooting devices, assisting with setup and usage, developing and deploying surveys, performing data analysis and cleanup, conducting data uploads and reports, maintaining organized documentation, and collaborating with the project team. Occasional onsite visits are required.

Requirements

• Proven experience in technical support, IT helpdesk, or a related role, preferably involving consumer-facing technologies
• Familiarity with VR headsets, smart wearables, or similar technology is strongly preferred
• Strong problem-solving skills and a detail-oriented mindset
• Experience with survey tools (e.g., Google Forms, Qualtrics, SurveyMonkey) and data cleaning tools (e.g., Excel, Google Sheets, or similar)
• Ability to communicate technical information clearly and empathetically to a non-technical audience
• Comfortable working independently and collaboratively in a remote or distributed team environment
• Basic understanding of data privacy and handling protocols

Responsibilities

• Troubleshoot and support consumer tech devices, especially smart headwear or VR headsets, for at-home study participants
• Assist participants with device setup, usage, and troubleshooting throughout the study period
• Develop and deploy participant surveys using designated platforms or tools
• Perform initial data analysis and clean-up of survey results to ensure quality and consistency
• Conduct regular data uploads and reports to the client, ensuring timely and accurate delivery
• Maintain organized documentation of support interactions, device issues, and survey responses
• Collaborate with the broader project team to support the overall success of technical operations

Preferred Qualifications

• Prior experience working on research or user study teams
• Background in handling participant communications or tech setup in a research environment