Technical Trainer

Summary

Join Granicus as a Technical Trainer and deliver engaging training sessions to public sector clients, maximizing their use of our GovTech solutions. You will facilitate both in-person and virtual training, tailoring content to client needs and collaborating with various teams. This full-time, permanent, remote position is based in Costa Rica and requires exceptional presentation skills and a passion for client success. You will manage multiple training engagements, provide post-training support, and contribute to refining training materials. Up to 50% nationwide travel may be required.

Requirements

• Passion for training and empowering public sector clients to succeed with GovTech solutions
• Strong presentation and facilitation skills, with the ability to explain complex concepts in a clear, engaging way
• Proven ability to adapt training approaches to different audiences, from technical users to non-technical stakeholders
• Ability to manage multiple training sessions simultaneously in a fast-paced environment
• Detail-oriented, with strong organizational and problem-solving skills
• Familiarity with learning management systems (LMS), online training tools, and virtual facilitation platforms
• Bachelor’s degree or equivalent experience in education, training, instructional design, or a related field

Responsibilities

• Deliver live, interactive training sessions (both virtual and in-person) for public sector clients, ensuring they effectively use our products
• Tailor training content to address client-specific needs, use cases, and GovTech industry best practices
• Manage multiple training engagements from scheduling to completion, ensuring a smooth and impactful learning experience
• Serve as a trusted advisor, advocating best practices to drive long-term success for clients
• Provide post-training support and guidance to help clients apply their knowledge in real-world scenarios
• Collaborate with Project Managers and Implementation teams to ensure training aligns with broader client engagement goals
• Assist in refining and updating training materials to reflect new product features and enhancements
• Continuously evaluate training effectiveness, incorporating client feedback to improve future sessions
• Travel up to 50% nationwide to conduct on-site trainings as needed
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Knowledge of responsive web design, accessibility, content management systems (CMS), analytics, and/or social media platforms is a plus

Benefits

Remote work, flexible hours