Enablement Trainer

Summary

Join Thumbtack's Field Enablement team as a Bilingual Enablement Trainer! You will facilitate engaging training programs in English and Spanish for our support teams, new hires, and Thumbtack Pros. Responsibilities include onboarding, continuous upskilling, performance evaluation, and cross-functional collaboration. You'll need fluency in Spanish, 3-5+ years of relevant experience, and strong training and communication skills. We prefer a bachelor's degree or equivalent experience. Thumbtack offers a virtual-first work model, generous paid time off, and various other benefits.

Requirements

• Fluency in Spanish is required
• 3-5+ years in training, enablement, or a related field, ideally within sales, customer support, or technical support enablement
• Strong ability to engage virtual audiences, adapt training to different learning styles, and create interactive, effective learning experiences
• Exceptional verbal and written communication skills, strong interpersonal abilities, and a team-player mentality focused on collaboration and adaptability
• Familiarity with virtual training best practices, digital engagement tools used for facilitation, and a commitment to continuous learning and staying current on industry trends

Responsibilities

• Conduct interactive training sessions that engage participants and facilitate knowledge transfer in both Spanish and English
• Organize and deliver onboarding training for new hires in Sales, Service, Success, and Trust & Safety roles
• Facilitate ongoing training initiatives that keep teams updated on product developments, industry trends, soft skills, and best practices in customer engagement
• Assess the effectiveness of training programs through participant feedback and performance metrics to continuously improve content and delivery methods
• Work closely with enablement design, product operations, and frontline teams to align training initiatives and ensure consistent messaging. Partner with the Spanish support teams to improve in-language training
• Facilitate training sessions for Thumbtack Pros and customers to enhance their understanding of products and services, fostering better usage and satisfaction
• Conduct regular training sessions in Spanish for Thumbtack Pros and Spanish support team members. Partner with content creators and stakeholders to identify improvements to in-language support and specific upskilling for Spanish-speaking Pros

Preferred Qualifications

• A bachelor's degree in business, education, or a related field is preferred, or equivalent experience
• Experience training internal or external audiences in a virtual environment
• Leadership training/coaching certifications
• Familiarity with Learning Management Systems (LMS) and training analytics tools

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being