Technical Trainer

Summary

Join Smartsheet as a Technical Trainer and develop, deliver, and evaluate technical training programs for our Customer Excellence Teams. You will devise training programs, create schedules and agendas, determine course content, and build training materials. Deliver training sessions, webinars, and workshops, both in groups and individually. You will also assess training needs, observe training results, and make improvements to programs. This role requires proven experience as a technical trainer, knowledge of modern training techniques, and excellent communication skills. The position reports to the Manager, CE Learning and offers various benefits.

Requirements

• Proven experience as a technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Ability to address training needs with complete courses
• Outstanding communication skills and comfortable speaking to crowds
• Excellent organizational and time-management abilities
• Degree in a relevant technical field
• Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent
• Project and process management skills

Responsibilities

• Devise technical training programs according to organizational requirements
• Produce training schedules and classroom agenda
• Determine course content according to objectives
• Build ad-hoc training materials to ensure the learner has the tools to be successful
• Deliver technical training to Smartsheet’s technical customer-facing teams
• Attend product release training, testing new product functionality, and staying up-to-date on product enhancements and releases
• Create/deliver technical training materials for new products, product releases, and feature updates
• Execute training sessions, webinars, workshops, etc., in groups or individually
• Arrange for and conduct on-site training when needed
• Keep and report data on completed courses, absences, issues, etc
• Observe and evaluate the results of training programs
• Determine the overall effectiveness of programs and make improvements
• Assess training needs and certification requirements for various levels of technical resources

Preferred Qualifications

• Experience using Articulate 360 and/or Vyond
• Strong working knowledge of Smartsheet
• Smartsheet product certification
• PMP

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)