Remote Technical Writer

Summary

Join EnergyHub as a Technical Writer on a contract-to-hire basis to help solve internal and external gaps in knowledge and increase the overall understanding of our product. The initial contract period is 5-6 months, allowing time for transitions and knowledge exchanges before and after our technical writer’s leave. At the end of the contract period, this role could be extended to full-time status.

Requirements

• 2+ years of technical writing in a SaaS environment and/or other relevant experience
• Experience working with technical products and documenting SaaS SOPs
• Experience working with a broad range of stakeholders and users
• Familiarity with Atlassian products, specifically Confluence and Jira
• Writing samples that show your ability to document complex technical products for a broader audience

Responsibilities

• Follow the established documentation publishing process and standards that are applied to all documentation for the product
• Maintain existing articles and create new content as needed in the online knowledge base
• Work with subject matter experts across the company to create and deliver content based on product timelines and customer needs
• Maintain training materials to support knowledge sharing within the company as well as with its clients and customers
• Other duties as assigned

Benefits

• 100% paid medical
• 401(k) with employer match