Technical Writer

Summary

Join Entrata's Training department as a Technical Writer in Lehi, UT! As part of the Training Content team, you will create user-friendly documentation for our 40+ products. Collaborate with Product Managers and other departments to ensure accurate and timely updates. Maintain a deep understanding of Entrata's products and translate complex information into engaging content. Lead meetings, provide status updates, and adhere to strict content schedules. Contribute to the overall help center strategy and perform peer reviews for quality and usability.

Requirements

• Bachelor’s Degree in Technical Communication, English, or other related field
• 1+ years of experience in technical writing
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Comfortable working independently and being self-motivated and also part of a team
• High EQ and ability to connect with others easily
• Positive, self-motivated, self-managed, and a finisher

Responsibilities

• Maintain a deep understanding of Entrata’s products and services in order to translate complex product information into simple, polished, and engaging content
• Write user-friendly “user guides” that meet the needs of the target audience, turning insights into language that sets Entrata’s users up for success
• Partner with internal departments including Product, Development, UX & Training in order to document software workflows correctly and succinctly
• Lead meetings with product managers and provide status updates
• Adhere to strict content audit schedule and new release schedule while meeting sometimes aggressive deadlines
• Lead meetings with product managers, provide status updates, and drive accountability
• Coordinate work with others on the Content Team
• Assist with the overall help center strategy and content management discussions and vision
• Adhere to documentation style guides and when appropriate make recommendations on how to improve our standards
• Perform peer reviews for quality, usability, and adherence to established styles while also having a sharp eye for self-evaluation

Preferred Qualifications

• 2+ years of experience in technical writing
• Proficiency in HTML and use of the Chicago Manual of Style
• Experience in the multi-family industry
• Familiarity with SaaS and agile development
• Comfortable with giving and receiving constructive feedback
• Excellent time management skills

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees