Technical Writer

Summary

Join Feedzai's Product Education Team as a Technical Writer to design, create, and maintain high-quality documentation for internal and client users. Collaborate with product teams and subject matter experts to create a cohesive user experience. Contribute industry best practices and help modernize and scale documentation using agile methodologies. Work independently and collaboratively to produce effective, persona-centric documentation for a portfolio of products. Connect documentation and training materials for a unified learning experience. Help make complex ideas understandable to diverse audiences.

Requirements

• Experience in a technical writing position at a software company, ideally with a good understanding of Agile methodologies
• MSc degree preferred, with education in Technical Writing, English, Journalism, Education, Communications or a related field
• Excellent written and verbal communication skills in English
• Ability to solve complex problems in effective and creative ways
• High level of organization, with acute attention to detail and able to work independently as well as in a collaborative team environment
• Ability to interact with peers, management, and customers in order to share and gain acceptance of complex information
• Use independent judgment to solve strategic challenges that impact the department and the organization
• Thrive in rapidly changing environments with competing and shifting priorities, while keeping focused on quality and detail
• Capability to keep the big picture in mind and are always on the lookout for ways to evolve
• Previous experience with user requirements and content structuring either in technical writing or similar environments

Responsibilities

• Collaborate closely with development teams to produce documentation for a portfolio of products
• Make complex ideas, concepts, and tasks understandable to our diverse personas
• Create and maintain top-quality documentation that is effective and persona-centric
• Work independently or in collaboration with other Technical Writers in the team, receiving and giving feedback to improve the documentation
• Work in a “docs as code” and agile methodology, where documentation is produced and published following the same process as software, creating a complete product package
• Help connect and integrate documentation and training materials to create one cohesive learning experience for our users

Preferred Qualifications

• Proficiency in Spanish
• Experience working in a docs-as-code approach
• Experience documenting APIs and mobile integration